Terms and Conditions
Booking and Payment
1.1. Reservation:
A deposit of 30% of the total tour cost is required to confirm a booking. The balance must be paid 60 days before the tour departure date.
1.2. Payment Methods:
We accept payments via bank transfer, Credit card, or PayPal.
1.3. Late Payments:
Bookings not fully paid by the due date are subject to cancellation, and the deposit may be forfeited.
2. Cancellation and Refunds
2.1. Cancellation by Traveler:
More than 60 days before departure: Full refund of deposit.
30-60 days before departure: 50% refund of the total tour cost.
Less than 30 days before departure: No refund.
2.2 Cancellation by Je Fais Nature Safaris:
In the unlikely event that we need to cancel a tour, travelers
will receive a full refund or the option to rebook for a different date. We are not responsible for any additional expenses incurred by the traveler due to the cancellation.
3. Changes to Itinerary
3.1. Traveler-Initiated Changes: Any changes requested by travelers after booking may incur additional charges, however, if it is the same in the tour itinerary, no charge.
3.2. Company-Initiated Changes: We reserve the right to alter the itinerary if necessary due to weather, safety concerns, or other factors beyond our control. Travelers will be informed promptly, and alternatives will be provided when possible.
4. Travel Insurance
4.1. Mandatory Insurance: All travelers must have comprehensive travel insurance covering trip cancellation, medical expenses, and personal liability. Proof of insurance is required before departure. Incase of any changes, travelers must seek Guidance from us.
5. Health and Safety
5.1. Health Requirements: Travelers must inform us of
any pre-existing medical conditions. Participation in the tour is contingent on the traveler’s ability to participate safely.
5.2. Safety Measures: Travelers must follow safety
instructions provided by the tour guides. We reserve the right to remove any
traveler who jeopardizes their safety or the safety of others.
6. Liability
6.1. Company Liability: Je Fais Nature Safaris is not liable for any loss, damage, or injury sustained by travelers during the tour, except where such loss, damage, or injury is due to our negligence.
6.2. Third-Party Services: We are not responsible for the actions or failures of third-party service providers, such as hotels and transport companies however, if it is booked by us, We make sure you get the best deal.
7. Photography and Marketing
7.1. Photographs: We may take photographs and videos during tours for marketing purposes. Travelers consent to their image being used unless they notify us otherwise in writing before the tour starts.
8. Complaints and Disputes
8.1. Complaints: Any complaints must be reported immediately to the tour guide or company representative to give us the opportunity to resolve the issue promptly.
8.2. Dispute Resolution: In the event of a dispute, both parties agree to seek mediation before pursuing legal action.
9. Governing Law
9.1. Jurisdiction: These terms and conditions are governed
by the laws of Uganda and any disputes will be resolved in the courts of Uganda.
10. Acceptance of Terms
10.1. Agreement: By booking a tour with Je Fais Nature Safaris, travelers agree to these terms and conditions.